Zuora RevPro support
Admin and configuration, customizations and upgrades, data extraction and validation, 606 IT support, data migration, user training, health checks, and audit assistance.
Managed Services
Our managed IT services team is available 24×7×365.
Purple Splash Infonet Pvt. Ltd. offers functional, technical, and operations support for revenue recognition systems such as Zuora RevPro, and across cloud platforms including Zuora Billing. We can help you manage day-to-day revenue operations with our seasoned team of certified consultants.
Our teams choose customer collaboration over contract negotiation and go beyond to resolve the issues. All of our managed services can be independent services, or they can coexist depending on the client’s needs. Round-the-clock working in different time zones makes our team available for client support at any point.
Our multi-product managed services
Zuora Billing support
Admin and configuration, customizations, integration with Zuora RevPro and ERPs, data migration, user training, functional and technical support, and project management.
What is included
Technical support
Root-cause analysis, data transformation, support tickets, upgrade testing, and integration using a repository of knowledge and best practices.
Functional support
Make revenue-management processes robust, flag possible non-compliance, and give solutions clients can incorporate seamlessly.
Operations support
Data collection, conversion, validation, reconciliation, revenue release, multi-currency allocations, period open/close, and disclosure reporting.
Audit support
ITGC and financial audit documentation for and around the revenue management system during implementation and after go-live.
Training
Training decks, user desktop procedures, live sessions, and a knowledge base for day-to-day referencing on the job.
Frequently Asked Questions
What sets managed services apart from a standard support desk?
Our team consists of seasoned, certified consultants who prioritize customer collaboration over rigid contract negotiation.
Which systems can you manage on a day-to-day basis?
We offer support for Zuora RevPro and Zuora Billing.
How does your team handle system issues?
We perform root-cause analysis and go beyond the initial scope to resolve issues across your cloud platforms.
Can you help with monthly and period-end revenue operations?
Yes. Our team actively engages in revenue operations, including data reconciliation, revenue release verification, and period-open / period-close activities.
Do you offer knowledge-sharing as part of managed services?
Yes. We provide training decks, user procedures, and a knowledge center for continuous technical reference.